Online Store Policies


General
Everex reserves the right to change store listings, products, specifications, information and/or prices without prior notification.

Support
If should you have any issues or questions about your order on EverexService.com. Please feel free to contact us at rma1@everex.com or you can call us toll free at 1-866-850-8835.


Shipping & Handling
All orders must be received before 12:00 pm Pacific Standard Time (PST) to be available for same day shipment.  All orders received after 12:00 pm PST will not be shipped until the following business day.  Shipping is valid only for addresses within the continental United States. Everex uses standard shipping via United Parcel Service (UPS). Unless otherwise noted. To prevent delays or cancellation of your order. We do recommend that your shipping & billing address match. This will also help prevent any fraudulant transactions.  A physical address must be provided with every order, at time of purchase.  Special arrangements must be made for delivery to United States Post Office Boxes.  Everex will make a reasonable effort to ship your order in a timely manner, however Everex is not responsible for errors due to incorrect addresses, delays due to pending payments, product availability, or shipping carrier errors.  Shipping and Handling charges are nonrefundable once the order has been shipped. Due to restrictions for certain locations, if you are located in Alaska or Hawaii UPS will only use air methods of shipments. Thus those rates will apply for those addresses.  


Order Confirmation
For security reasons, all orders must be confirmed by the Everex payment processor.  Orders that are not confirmed may be delayed or cancelled.  Please contact rma1@everex.com for any questions regarding your order.


Returns
Return requests must meet all of the following criteria's to be considered valid:
· Requests must be submitted within 14 days from the original order date.
· Requests must be submitted in writing (fax, email) and include a corresponding order number.
· All returns must be accompanied by a Return Merchandise Authorization number (RMA#) issued by Everex or authorized Everex return center. Any returns that do not include a valid RMA# will be refused.
· There are no returns for Recovery Discs. No Exceptions.

Return Merchandise Authorization numbers (RMA#) are valid up to 5 business days from issue date.  All returns are subject to verification.  Any returned product not matching the original shipped product in specification, quality, or condition will be refused.  Everex may, at its own discretion, seek legal or financial restitution for fraudulent return claims.  Returns must include all hardware, cables, software and manuals that were included with the original shipment, in the original manufacturer's box.  Any item returned without the original packaging will be refused.  Everex will not be responsible for return shipping charges or return items misplaced or lost in transit.  All returns must be packaged to prevent damage during the return shipment process.  Everex recommends insurance be added to all returns.  Return items that are found to be physically damaged can not be returned for credit or exchanged.  Shipping and Handling charges are nonrefundable.  All returned orders are subject to a 15% restocking fee.  There are no returns on opened software, refurbished or clearance items.


Cancellations
Order cancellation must meet the following criteria's to be considered:
· All cancellation requests must be received in writing (fax, email) before 3:00 pm Pacific Standard Time, the day of the original order. After the stated time, the order will be considered a return request and will be processed as such, without exception
· Orders received after 3:00 pm Pacific Standard Time must submit a written cancellation request by 3:00 pm Pacific Standard Time the following business day. After the stated time the order will be considered a return request and will be processed as such, without exception
· All written cancellation requests must contain a valid order number.
· All cancelled orders are subject to a 5% processing fee.

* For questions or a copy if the latest revisions regarding Everex Store's policies please contact customerservice@everex.com